Shipping
- We ship within Australia only.
- Sydney metro delivery: A$3.00 per order. Rest of Australia: A$10.00 per order. Choose the option that matches your address at checkout; if the Sydney rate is chosen for an address outside Sydney metro, we'll contact you before dispatch.
- Free pickup from our Waterloo studio by appointment: choose "Pickup" at checkout, then reply to your receipt email to arrange a time.
- Shop items are printed to order. We email you the dispatch date after you order.
Returns & refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives damaged, faulty or not as described, email a photo to [email protected] within 7 days of delivery and we'll replace it or refund you, including shipping.
Because items are printed to order, we don't offer change-of-mind refunds once printing has started. You can cancel for a full refund before printing starts by emailing us. Personalised and custom-quoted items can't be returned for change of mind.
Colours and handmade variation
Each item is printed individually. Small layer lines, slight colour differences between filament batches and minor surface marks are a normal part of 3D printing and aren't treated as faults.
Payments
Payments are processed securely by Stripe. We never see or store your full card number. Prices are in Australian dollars.
Privacy
We use your name, contact details and address only to make, deliver and support your order or answer your enquiry. Payment details are handled by Stripe and quote form messages by Formspree. We use Google Analytics to understand how the site is used. We don't sell your information. Ask us to see or delete your details at any time: [email protected].
Contact
AU3D Printing, 52-54 McEvoy St, Waterloo NSW 2017. Phone 0485 900 880. Email [email protected].